مقاله زیر به دلیل محفوظ ماندن حقوق سایت HP ترجمه نشده و به زبان اصلی و بدون هیچگونه تغییری در اختیار کاربران سایت قرار می گیرد.
چگونگی تشخیص قطعات ORIGINAL شرکت HP با ارایه مقاله ای از سایت HP
Around the world, a number of fraudulent HP memory modules are being represented as new HP product. These memory modules are packaged as HP Memory Option Kits and Spares Kits. HP is providing the following information to allow verification of authentic HP memory.
However, the information provided in this document regarding some of the typical means used to differentiate genuine from counterfeit HP products is not all-inclusive, as there are also non-public means that HP uses to determine authenticity. You should be aware that, just because a product has certain features referenced in this advisory, that does not prove that the product is, in fact, genuine. Authentication by HP may be the only means of determining whether a product is genuine or not, and details of that authentication process will not be made public.
To verify that HP memory modules are authentic, use the information provided in the Details section below.
What Is the HP Way?
With system memory, it starts with the highest quality DRAM. Only the major DRAM suppliers are considered, and then only after HP is satisfied with the ongoing quality and reliability of their product. Only after every system is tested with every supported memory module capacity, and it has been confirmed that the product will work in all HP servers, will an HP Option Kit be created.
Most memory modules are purchased directly from the suppliers, and HP continues to work directly with DRAM suppliers throughout the life of the product to ensure that only the highest quality products are delivered to HP customers. If any quality issues develop, the product is purged from HP inventory and controlled by date code and product ID to ensure that known issues cannot be reintroduced into HP inventory. In addition, DRAM suppliers are required to institute date code controls to prevent substandard memory modules from being shipped to HP.
The Option Kit also has specific requirements that must be met. There are shock, drop, and vibration tests that ensure that the product, once it reaches its final destination, will still function properly, regardless of handling “technique.”
HP’s concern does not stop with the shipment of the product, however. HP ensures high customer satisfaction by providing high levels of service on HP memory products that are installed in HP systems.
To ensure that customers can differentiate generic components or used components that have been manipulated to represent new authentic HP Memory Option Kits, HP also uses specific packaging, including HP tamper evident labels.
How to Tell if It Is the HP Way
When you are among the “best in class,” others will try to copy you and fraudulently benefit from your success. Some will go so far as to use the same part numbers and kit assembly structures to try to convince customers that they are selling the same product that is sold in the HP kits. Counterfeits are common and can be easy to recognize, if you know what to look for.
Since different kit part numbers may have a different quantity of modules per kit, there are several formats in which product may be shipped. For the same part number, there should not be differences with the packaging from kit to kit. Cardboard, plastic, and paper packaging materials can be easily duplicated. Although the packaging may be very similar to and contain the same documentation as an HP Kit, it may not be an authentic HP Kit. HP now ships kits in sealed shippable clamshell packaging.
Tamper Evident Seals
The opening end of the clamshell package is sealed with a unique HP tamper evident seal to ensure that the product inside has not been tampered with (see Figures 1 and 2 above for the packaging label location and Figure 3 below for the full label appearance). Tamper evident seals have the same security features as the hardware security labels that will help validate that the kit is authentic. Use the same validation instructions as found in Table 1 to validate tamper evident seals. The seals are made of destructible material that will not allow the label to be removed from the carton without damaging the seal where it was opened. The seals can easily be sliced open for product opening.
Taping, or using any other means of reattaching the label, is fraudulent. If there are no seals, or if the seals have been tampered with in any way, question the validity of the kit. If the seals do not have the proper security features, the integrity of the product may be questionable and should be further identified and qualified before determining that it is an authentic HP product.
To ensure product safety, HP kits are shipped using thermoform “clamshells” made of antistatic material. If “new” Option Kits are received in boxes with antistatic bags, it is a clear indication that the kits are not new HP Option Kits, and are likely NOT HP Option Kits at all.
Security the HP Way
HP has used several different security labels for verification and authentication of HP product. These labels have many layered security features that provide covert and overt security to keep the labels from being counterfeited. When there is a risk of the primary features being counterfeited, HP must either expose the next set of features or change the primary feature in order to provide high confidence in product authentication.
Table 1: HP Security Labels (2002 – Present)
There are also multiple covert features that are not disclosed. Although any of the versions of labels pictured below may be available on product in the field, the earlier versions would indicate older product or potentially a counterfeit product. Many counterfeits contain similar color shifts to those mentioned in this advisory. Additional validations are possible with assistance from HP by contacting the following email address:
The printed information on the label may also be used to distinguish how the product was shipped from HP and can be verified for warranty. Option Kits will include a number known as the Security Code (see Figure 4 below). Only product shipped in an Option Kit should be sold in the HP sales channel. Anything with a different format should be considered suspect and may not be eligible for warranty.
HP also includes a serial number on each Option Kit package that is linked to the number printed on the label. Beware that it is a common practice for counterfeiters to “reuse” serial numbers listed on the packaging (and often on the invoice) and the number printed on the product label in an effort to convince a customer that the product is authentic. The serial number is not intended to be used for product validation.
The latest HP security label, which began shipping in March 2011, contains the primary security features indicated below. Although slight alterations were made between March and July, the primary validation features remain unchanged. These features should be used to validate these labels:
- Medallions that flip from HP to to OK and that will completely disappear (may be two different sizes).
- Lines of OK s that will light and fade, the largest in direct contrast to the medallions.
- Metachromic ink that will change from pale Purple to light Green under fluorescent to natural lighting.
- Little or no difference in the height of the label where the security strip is located, so that your fingernail does not “catch” on the lip of the security strip on the right side.
Previous labels used color shift technology as indicated in Table 1 (above). The color bars found on either side of the HP logo on the most recently retired version of the HP security label use two different color-shifting inks. On the left side of the HP logo is a bar ofcolor-shifting ink shift that will change from Green to Red as you raise and lower the component. On the right side of the HP logo is a bar that will change from Pink to Green under different lighting. The Green-to-Red color-shifting ink on the left side of the HP logo also contains an outline of Red around the color-shifting ink which does not shift in color. In addition, the upper right hand corner of the label contains a unique identification number for each security label.
The right side of the label has a block of color which will change under different lighting sources (see Figure 7 above). When viewed under fluorescent lighting, the right bar will be a pale Pink color. If it is viewed under natural sunlight or incandescent light, it will be a light Sage or Green color. If sunlight or incandescent lighting is not available, taking a photo using a flash camera, or shining a flashlight on the product, will allow for light verification. If the color does not change, or if the colors are not the pale Green to pale Pink swap, then consider the product to be suspected as counterfeit.
Although additional features are included in all security labels for security reasons, these additional features will not be communicated to the public until there has been an attempt to compromise the primary feature(s).
In addition to the visible Security Features listed above, the HP security labels contain a tamper evident feature that leaves adhesive behind on the original object and makes the label appear somewhat transparent when it has been tampered with (see Figures 8 – 11 below).
Any product with a label that shows signs of tampering should be considered fraudulent. When removal is attempted, the tamper evident feature will leave a pattern of adhesive on the item to which it was applied. If there is no pattern left or if there are words such as VOID , question the authenticity of the product. In addition, if the label has been lifted from the product and adhesive is shown to be left behind, and there are no visible transparent marks on the front of the label, it is an additional indication of a counterfeit product.
To verify the tamper evidence, the label should be lifted ONLY half-way up. One side MUST remain adhered to the product and show no signs of tampering.
HP will not warrant any product from which the label has been completely lifted.
Based on the printed bar code numbers on a security label, HP can determine the date shipped and the warranty given to that part, as well as the supplier or site of manufacture for the part. The information needed to decode each digit on any security label is proprietary information that is not distributed outside of HP.
Price as an Indicator of Authenticity
HP offers product at competitive prices based on the product life cycle and the customer’s affiliation with HP. If you are an authorized reseller or a direct customer, your pricing may be more competitive than if you are not. However, HP does not grossly discount product that is on the price list. If the product that is offered by HP at one value and offered by another company at a substantial discount (for example, 50 percent off), then you may be certain that the product was either not distributed through the HP sales channel, or is part of some type of illegal activity. It is not “excess” or any other description that the counterfeiter may use that allows them to deceive customers into accepting low cost counterfeit product.
Furthermore, even product offered at a discount of 10-20 percent should be subject to scrutiny. Many counterfeiters use smaller discounts to appear legitimate, because they know that their product is not going to be sought after if they cannot get it into the hands of a reputable reseller. The internet provides a high level of anonymity that helps to protect them from discovery.
Know your reseller! Have a person-to-person conversation with your reseller to help in protecting the systems you support from counterfeit product. And, most importantly, know the value of the product. If the deal is too good to be true, then it is probably is not HP!
Other Products That Look the HP Way
While qualifying the memory in HP systems, supplier process issues may be uncovered which negatively affect HP systems. The supplier develops a corrective action plan to prevent DRAM with those issues from being shipped to HP. DRAM or DIMMs from a supplier that fail the qualification system may still be sold to other customers. There is no information published by HP or the DIMM supplier to show which product is qualified and which may have failed the qualification process. Together, HP and the DIMM supplier tightly control the product that is shipped to HP for use in systems and Option Kits.
Although some third party memory manufacturers may also contribute to the confusion by using the HP part number, do not be deceived by this attempt at making the product appear authentic. Ensure that the kit that was represented as a new HP kit contains authentic HP memory modules by validating the security features on seals and labels. There is no bulk product sold by HP for server systems, so be cautious of claims that any memory is new bulk. This product could be counterfeit or product with limited warranty (or no warranty) from HP. In order to ensure that the product is authentic HP memory, customers should only buy the product from reliable sources.
Other memory vendors may indicate that their product is “equivalent to” or “compatible with” certain HP systems or kit part numbers. This is not an endorsement from HP. There have been no tests performed by HP using other memory, and HP will not warrant a non-HP kit. Additionally, if a system is damaged as a direct result of the non-HP product, the warranty of the whole system can be negated.
What If It Is Not the HP Way?
Even though a kit may have been represented as an HP kit, HP will not warrant a kit that is not authentic. The liability for the kit belongs to the reseller from which the kit was purchased. HP contractual agreements with HP authorized resellers include agreed upon terms and conditions that allow HP to govern replacement of any product if the product is purchased from an HP authorized reseller. However, HP cannot govern replacement of any product purchased from a reseller who is NOT authorized to sell the product (even if it is authentic HP product) since there are no contractual agreements with that reseller. If customers choose to purchase products from a reseller who is NOT an HP authorized reseller, the customer may have to resolve any product issues without the assistance of HP.
While HP is working to combat the issue of fraudulent and counterfeit reproductions of our kits, customers are strongly urged to protect themselves by buying only from authorized resellers and validating the authenticity of the kits upon receipt. If you encounter any memory that is suspected as being counterfeit, the product should be validated and fraudulent memory should be returned to the reseller in return for authentic HP memory. In the event that counterfeit product is identified, it is important that HP be contacted with the following required information via the following web address or fax number:
Web Address: Hardware.CounterfeitValidation@HP.com
Fax Number: (281) 274-9712
- Customer name/address/phone
- Part number ordered
- Description of product
- Photographs of product in question showing all identification printing on the product. Photographs should be a high enough resolution to show the following:
- Security label
- HP/vendor labels
- Manufacturer printing on the components of the memory
- Reseller from whom the Memory Option Kit was purchased (name/address/phone)
- Invoice (hard copy) from purchase of the Memory Option Kit must be either sent via email to HP Corporate Security atHardware.CounterfeitValidation@hp.comor faxed to (281) 274-9712.
- Date of Purchase
- Quantity of counterfeit DIMMs identified
- Name of person who identified the product as counterfeit (address/phone)
- RMA from reseller against which product will be returnedNote: Based upon the information supplied in the email to HP, in some instances it may be necessary for the product to be sent to HP for further identification.
IMPORTANT: ALL COUNTERFEIT MEMORY SENT TO HP WILL BE CONFISCATED .
If counterfeit product is cross-shipped to HP in place of an authentic HP Spares Kit, the customer will be charged for the kit. If any memory that is sent to HP for validation or for other service related issues is determined to be counterfeit, it will be confiscated. If counterfeit product is found onsite and the customer agrees to allow the product to be taken from the premises, it will not be returned if it is found to be counterfeit.
If counterfeit product is discovered during a service event by an HP badged technician, the customer should be informed that the product is counterfeit and instructed to contact the reseller of the memory and request replacement with authentic HP memory. If possible, the counterfeit memory should be removed from the system in order to prevent future failures pertaining to the fraudulent memory. With the permission of the customer, the counterfeit product should be sent to HP Corporate Security in Houston, Texas.
Note: It is the responsibility of the reseller to provide authentic product to customers. HP will make every effort to help customers regain operational ability with authentic product, after this process is completed.
If, while using the end user replacement process, the memory is not properly validated and is sent to HP in exchange for a replacement spare part, the customer will be charged the full amount of a non-returned Spares Kit.
Questions regarding the legal use of such confiscated memory may be directed to the following email address or fax number for distribution to the HP legal department:
Fax: (281) 274-9712